Building Soft Skills - Communication & Professionalism in the Digital World

Workplace expectations can be hard to teach when terms such as professionalism remain vague. Jenna Sage, with panelist Jennifer Rumfola, uses recorded workplace scenarios to examine communication, work ethic, problem solving and digital conduct as behaviors that supervisors and staff can define and discuss.

Catalogue presenter credits: Jennifer Rumfola, Jenna Sage.

MANDATORY DISCLAIMER: The Behavior Analyst Certification Board (“BACB”) does not sponsor, approve, or endorse Special Learning, the materials, information, or sessions identified herein.

An attendance scenario and an overly informal team email make expectations concrete. Sage models an email-coaching conversation that explores intent, clarifies expectations and includes practice and follow-up.

The digital discussion considers hiring decisions, online identity, confidentiality and respectful responses when an applicant has no visible profile. Although the session introduces eight NACE competencies, it develops four; the digital block gives more attention to identity and policies than to worked technology-based problem solving.

What does this recording cover?

• The session defines professionalism through accountability, punctuality, productivity and workload boundaries.
• The email scenario examines coaching, communication conventions and shared expectations.
• The flat-tire scenario examines the order of communication and assistance after a disrupted appointment.
• The digital discussion covers public online content, professional identity, confidentiality and safety or access reasons for having no visible profile.
• The competency task-list discussion connects defined behaviors with training, assessment, maintenance and self-monitoring.

Recording context: This historical recording develops four of the eight competencies introduced. The recording date is not supplied.

Three selected learner comments

The six-item evaluation mean was 4.31/5 across 19 complete responses, from 190 recorded rating responses. This mean includes only complete six-score responses. Source: Special Learning's course evaluation records, snapshot October 11, 2026.

Three selected anonymous responses appear below, with the wording and spelling retained. They describe learners' experiences and requests; they are not a guarantee of results or a claim that these comments represent every learner.

N/A. The resources and conversation including real-life senarios was tremendously helpful of how to talk/walk through the soft skills with an employee

Course evaluation response, 2025

This training was great! Very informative!

Course evaluation response, 2024

Maybe examples of competency 4 - digital technologies for problem solving

Course evaluation response, 2024

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